Which term is the BA term for a Customer or Passenger?

Which term is the BA term for a Customer or Passenger?

• A. Guest
• B. Revenue Guest
• C. Non-Revenue Guest
• D. Flight crewmember

Answer: (A)

In airline hospitality language, travelers are referred to as guests to emphasize a welcoming, service-oriented experience. The term used by BA/Breeze for someone who travels is “guest” because it centers the person and their experience rather than a financial status or a crew role. The other phrases describe specific situations—like being a paying passenger (revenue) or not paying (non-revenue) or being a crew member—none of which capture the general, everyday traveler. So the term that fits a Customer or Passenger best is guest.

In airline hospitality language, travelers are referred to as guests to emphasize a welcoming, service-oriented experience. The term used by BA/Breeze for someone who travels is “guest” because it centers the person and their experience rather than a financial status or a crew role. The other phrases describe specific situations—like being a paying passenger (revenue) or not paying (non-revenue) or being a crew member—none of which capture the general, everyday traveler. So the term that fits a Customer or Passenger best is guest.